Spa Terms & Conditions
We are open to non-hotel guests for spa days.
Full payment is required on booking. We ask for 48 hours notice to amend or cancel your appointment. With less than 48 hours notice or a no show, the full booking cost is charged. If you do need to amend your booking, please let us know as soon as possible.
Payment will be taken from your card on booking – whether that’s through our spa reservations team or online. If you have a gift voucher, please make sure you present it as payment and this will be redeemed against your booking if you cancel or amend within 48 hours.
Under 18’s are not permitted to have any spa treatments, use the gym or use any of the thermal suites or Sensory Spa Garden. They must be accompanied by a responsible adult at all times when using any other available leisure facility. At some times during the day children may be restricted access to the Hotel spa. Please check the website for more information.
If your spa treatment or experience forms part of your hotel stay, they will be subject to the same cancellation or amendment policy as your hotel booking, which can be found here: Terms & Conditions - Bedruthan Hotel & Spa. If you need to alter your booking, please contact us as soon as possible.
Child Care Terms & Conditions
Refunds - Unfortunately no refunds are offered once you are booked onto a creche session. Subject to availability our team will look to transfer your children to another session, however this cannot be guaranteed.
If the group leader is unable to attend for any reason, you will be notified of this via email and a refund for that session will be issued to you or we will try where possible to transfer your booking to another available session.
Illness - we kindly ask that if you or your child/children have had vomiting or diarrhoea that you do not attend a session, a 48 hour period, from the LAST bout of illness should pass, before you return to any booked class. Should your child have any medication that is required to be administered, we would require permission from the child's guardians or for the guardians to administer as required.
General - The Play Space is an inclusive environment and is committed to keeping everyone safe. Please ask if you would like to see our Safeguarding and Inclusion policies.
On occasions we do take photos for social media purposes, if you would prefer not to be included in any photos/videos please just let the team know.
Our full Play Space Creche Policy and Prodedures can be found here: Policy-Pack.pdf